We hope that you are pleased with your item, but, if you are not, we are happy to exchange it for you. We don’t offer refunds, unless an item is faulty, as all the jewellery are handmade bespoke pieces. Please contact us within 7 days of receipt to arrange the exchange of the item or items. They must be sent back in their original packaging and in an unworn condition. We will then arrange the exchange.
To arrange an exchange, or if the item you received is faulty or not what you originally ordered, please email email@example.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you return the item or items via Special Delivery and insure them at the appropriate value. We cannot be held responsible for returns that are lost in transit. The cost of returning the item is your responsibility and the postage would only be refunded if the item was faulty and only if we are notified within 7 days of receipt.
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.